Note: In order to safeguard your privacy, we will only be able to respond to emails / messages that originate from your registered email ID / phone number.
Our first priority is your 100% satisfaction with any Outdoor Travel Gear (OTG) purchase. However if you are not satisfied with your purchase due to any of the following reasons, you can return the product by various shipping companies through surface to the following address:
Outdoor Travel & Sports Gear Pvt. Ltd.
D-5, Unit # 131, Bhumi World Industrial Park,
Village Pimplas, Bhiwandi 421302
Thane, Maharashtra, India
Phone: +91 - 76660 76274
Not 100% Satisfied with the Purchase / Wish to Return the Order
If you are not 100% satisfied with your purchase OR simply wish to exchange or return the order, due to any reason whatsoever, that you placed on OutdoorTravelGear.com, then kindly send us an email on care@outdoortravelgear.com within 4 days from when you receive the product/s with the proof of purchase and we will Exchange the item in question or provide a Refund, after deducting a CANCELLATION FEE, which is calculated as Shipping Cost (At Actuals) + Administration Fee (5% of the Total Order Value), as applicable, depending on Outdoor Travel Gear's consent. Also you must note, under that circumstance, return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. The refund will be initiated once we receive the product. We will provide your refund using the same method of payment that you used to purchase the item. It is to be noted that OutdoorTravelGear.com has discretionary right to accept or reject the return. The same will be documented in an email and communicated to you within 7 days of your request to return the product.
PLEASE NOTE - Exceptions / Rules:- All products bought from OPEN BOX BARGAINS, or a Discount, Annual Sale, Flash Sale and / or at a price below the MRP, will not be eligible for return OR for warranty claim of the product/s that you have purchased from OutdoorTravelGear.com
- Climbing Safety Equipment and Technical Products related to Adventure Activities are NON-returnable
Incorrect Size
Exchange of product due to incorrect size has to be returned to us within 7 days from the day you receive the product/s, with the proof of purchase and the product. If the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition, we would be more than happy to help the customer with an appropriate size in the same product, provided the size required by the customer is available in stock.
PLEASE NOTE Exceptions / Rules:- Replacement for products is subject to inspection and checking by OTG team.
- Damages due to neglect, improper usage or application will not be eligible for Exchange or Returns.
- Return of products will be accepted only if the products are returned within 7 days from the date of purchase in an unused, unwashed, undamaged and saleable condition with the tags intact and in their original packaging.
- Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
Defective products “Not under Warranty by the Brand”
We strive to sell 100% genuine and quality products. However, if the product you purchase has a manufacturing defects or develops a defect while in use, for which the Brand does not provide warranty, we regret to inform that we will not be able to do anything in that situation. You can get in touch with the Brand directly for the same.
If we offer you a replacement for the defective product and for whatever reason you do not want the replacement product and want to cancel the order, then we will refund the amount after deducting 5% of total order amount as cancellation charges + shipping cost (at actuals).
Defective products “Under Warranty by the Brand”
If the product you purchase has a manufacturing defect for which the Brand does provide warranty, we request you to kindly email us an explanation and an image of the defect on care@outdoortravelgear.com, within 15 days from the time of purchase, with the proof of purchase. Once our team approves the “Return”, you may ship the product to the address mentioned above. The product will undergo for tests to justify the defect and then our team will get in touch with you depending on the test result. After consulting with the brand and examining the test results, the product may be replaced or repaired or returned back to the customer depending on what the brand decides or the test results suggest. We assure you that if the manufacturing defect is genuine, we would be more than happy to help you with a refund or a new product.
If we offer you a replacement for the defective product and for any reason you do not want the replacement product and want to cancel the order, then we will refund the amount after deducting 5% of total order amount as cancellation charges + shipping cost (at actuals).
Shipping
Shipping of products during the return process to www.OutdoorTravelGear.com is the responsibility of the customer. It is advised to use a shipping agent who will preserve the product as is handed over to them, until it reaches our doorstep and accepted by a representative of www.OutdoorTravelGear.com. We will not be able to entertain returns if they are damaged or returned in an unsaleable state due to any action or inaction by the shipping agent. The costs incurred in shipping the product to www.OutdoorTravelGear.com will be borne by the customer, except in the following cases
- The product shipped to you is defective as accepted by the terms of returning defective products above.
- We have sent an incorrect product. We give immense attention to detail and quality, but we are human too!
PLEASE NOTE Exceptions / Rules:
- Refund/ replacement for goods/ merchandise is subject to inspection and testing by OTG team.
- Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
For more details refer to "Terms and Conditions"